It’s easy to transfer your number from your current provider to Lebara.
Bank up to 200GB unused data to use while your Lebara service is active. T&C apply. Find out more.
When your current plan expires, your prepaid service will be automatically recharged with the same plan as your most recent recharge. Find out more.
You’ll access data on our 4G network. Check your coverage.
Our Lebara plans are speed capped, which means your network speed is capped to a maximum speed of 150Mbps. These speeds are the maximum potential speeds that you may get access to. The actual network speed you experience may be slower and will vary depending on various factors including your device, location, available bandwidth and source of download.
With Auto Recharge, when your current plan expires, your prepaid service will be automatically recharged with the same plan as your most recent recharge. Auto Recharge is available on our 30 Day, Long Expiry and Data Only Plans.
Auto-recharge will be turned on by default if you have provided your payment card details to pre-authorise your purchase or if you have stored your payment details and you did not opt-out. You can opt-out at any time via your My Lebara account.
Yes. You can bring your current number across to Lebara when you activate your new plan.
Yes. All Lebara plans can be used with an eSIM, if your device is eSIM compatible.
Here are the steps to activate your eSIM.
Step 1
Purchase a Lebara Plan online and select eSIM in the checkout. Check that your device is eSIM compatible.
Step 2
Activate your plan through our online activation journey.
Step 3
Scan the QR code in the first email we sent you.
Step 4
Enter the 4-digit confirmation code in the second email we sent you.
Step 5
Your new Lebara plan is ready to use on your device with your eSIM.
For more information, check out our eSIM support page.
Our Medium and Large Long Expiry plans are 5G enabled.
With a 5G approved device you could access our 5G network if you are in a 5G coverage area. Our 5G network is rolling out in selected areas of major Australian cities. Check your coverage.
On our plans you’ll receive data at speeds of up to 150Mbps, which is great for day-to-day usage of your mobile devices including standard definition video streaming, listening to music, video calling, web browsing, social media, email and messaging. This is maximum potential network speed and actual speeds will vary and may be slower.
Yes, you can contact emergency services using a Lebara approved device.
Using a device other than an approved Lebara device may impact your ability to call emergency services.
Long Expiry Prepaid Plans
You must activate your Lebara SIM by the specified offer activation date to benefit from advertised offers. In any event, the Lebara SIM must be activated within 365 days of purchase. More information about the underlying plans on which the offers are based can be found in the individual plans’ Critical Information Summary (CIS). When you activate your Lebara SIM, you accept the Lebara Standard Form of Agreement. A summary and the full Lebara Standard Form of Agreement and Critical Information Summaries are available on our terms page. All offers subject to change. Recharge costs after the offer period are as set out in the plan CIS. Not transferrable or redeemable for cash. Not for commercial or resale purposes. Data for use in Australia. You can register up to a total of 4 Lebara mobile services under your name.
To use the Prepaid Plans service, you must first purchase a Lebara SIM Card or have an eSIM capable device. You bring your own mobile, tablet or laptop.
360 Day plans
For Extra Small 360 Day, Small 360 Day, Medium 360 Day, Large 360, all inclusions are delivered in 30 day blocks. All unused inclusions expire after 30 days or upon next recharge, whichever occurs first and do not roll over to the next 30 day period aside from banked plan data. See below for Data Banking. All offer end dates, and recharge times are in Australian Eastern Standard or Daylight time (AEST/AEDT) in Sydney, Australia. Lebara reserves the right to extend, amend or withdraw any bonus or promotional offer.
Bonus Data activation offer
For use in Australia only. Activation bonus data for Long Expiry plans applicable to Small 360 Day plan only. Activation bonus is delivered as a one-off data bonus at activation. Bonus Data is applied within 72 hours of successful activation. Activate by 31/03/2025. Standard data inclusions for subsequent recharges applies. New customers only.
Discount Offers
Discount available to new customers that purchase the $24.90 30 Day Starter Pack, $39.90 30 Day Starter Pack, $200 360 Day Starter Pack and $300 360 Day Starter Pack Online between 6th November 2024 and 2nd December 2024 (unless extended) (‘promotional period’). Offer only available Online. Subsequent recharges will be at the standard price. Offer for personal use only. Not for commercial or resale purposes. Limit of 4 Starter Packs per person. Offer not transferable or redeemable for cash.
Auto-recharge
Auto-recharge will be turned on by default if you have provided your payment card details to pre-authorise your purchase or if you have stored your payment details and you did not opt-out. You can opt-out at any time via your My Lebara account.
Plan Stacking
We’ve designed our long Expiry plans to be ‘stacked’. Meaning, you can recharge with a long Expiry plan and it will stack to your existing 30 day or long Expiry plans. Your new long Expiry plan starts only once your current plan expires. You can stack Lebara plans up to 24 months maximum.
Data Bank
All plans except Standard Plan PAYG are eligible for Data Bank. Up to 200GB unused data in a 30 day period (or at the end of the term for data only plans) may be banked into a Data Bank for use in the next 30 day period if the plan is recharged or a new plan is purchased that includes a Data Bank (Data Bank plan) before the expiry date. You have a 48 hour grace period to recharge or purchase another Data Bank plan after the expiry date to bank accumulated data into your Data Bank, otherwise the data will be lost. Data in the Data Bank cannot be used during the grace period. Your Data Bank is not activated until unused data has been banked. Only included data and bonus data can be banked into your Data Bank. Data add-on data cannot be banked. Unused data in excess of 200GB expires on next recharge or expiry date, whichever is earlier. If all current included, bonus and Data Bank data is used before 30 days has elapsed (or before the expiry date for data only plans), access to data will cease unless you have a main balance (excess data charged at $0.02/MB) or until you recharge or purchase a data add-on or a new plan that includes data.
Data Gifting
All plans except Standard Plan PAYG are eligible for Data Gifting. You may gift up to a total 10GB of data per 30 days from your Data Bank to any other Australian Lebara customers who are on a Data Bank plan with an activated Data Bank. A cap of 5 transfers per 30 days, with a minimum of 50 MB and a maximum of 2GB per transaction. Included and bonus data cannot be gifted until it has been banked into your Data Bank at the end of the 30 day period. Data from data add-ons cannot be gifted (only data from your Data Bank).
Unlimited Standard National Talk & Text
Excludes premium services and video calls. Personal use only. Fair use policy applies.
When you’re in Australia the following services are unlimited and included:
All other services are excluded, including but not limited to:
Unlimited International standard calls
Where included in your plan, includes standard voice calls from Australia to standard mobile and fixed line numbers in the selected list of countries. See plan CIS for availability and list of countries. Countries may change from time to time. Excludes all other services including premium services, special and overseas free phone numbers and video calls. Calls charged in per minute increments. Not available on Extra Small 360 Day or Standard PAYG plans. Fair Use Policy applies.
Bonus international minutes to selected countries in Zone 1
Where included in your plan, includes bonus standard voice call minutes from Australia to standard mobile and fixed line numbers in the selected list of countries. Excludes all other services including premium services, special and overseas free phone numbers and video calls. Activate or recharge by 31/03/2025 to receive bonus international minutes. Calls charged in per minute increments. Countries and inclusions may change from time to time in accordance with the Lebara Standard Form of Agreement. Fair Use Policy applies.
Standard International text
One SMS is up to 160 characters long.
5G and speed capping
Lebara uses the Vodafone network. You’ll access data on our 4G or 5G network. Vodafone’s 5G network is rolling out to selected areas of major Australian cities. You can use your 5G approved device, with an eligible Lebara plan, in a Vodafone 5G Coverage area to access the 5G Network. In non-5G coverage areas, you’ll automatically switch to Vodafone’s 4G networks. Actual speeds vary due to location & network congestion. To check coverage and for updates when 5G is coming to your area visit our network page. 5G is not offered on Extra Small and Small voice plans and Standard/PAYG plans. Our Lebara plans are speed capped, which means your network speed for Long Expiry plans is capped to a maximum speed of 150Mbps. These speeds are the maximum potential speeds that you may get access to. The actual network speed you experience may be slower and will vary depending on various factors including your device, location, available bandwidth and source of download.
What can I do at 150Mbps?
After 10 April 2024, data will be capped on our current in market Long Expiry plans at speeds of up to 150Mbps. This is typically suitable for day-to-day usage of your mobile devices including standard definition video streaming, listening to music, video calling, web browsing, social media, email and messaging. This is maximum potential network speed and actual speeds will vary and may be slower.
Early termination charge
You can cancel whenever you want. There is no fee for cancellation. However, if you terminate the plan prior to the plan expiration, the plan price and any remaining credit will not be refunded. This does not limit any consumer protection rights or remedies you may have, including under the Australian Consumer Law.
