Lebara Support

Here are our support articles to help you make the most of your Lebara prepaid service. If you’d like to join Lebara, check out our joining support page and our prepaid plans hub. Our self-service app, MyLebara, can help you manage your service.

How to recharge

How to recharge

How to recharge your prepaid service.

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Data usage

How to make the most of your data usage.

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Voicemail

How to access your voicemail.

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International call rates

Check out our rates to call overseas.

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Support with your device

Network Coverage Checker

Check the coverage in your area.

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5G network

How to connect to a 5G network.

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Voice Over LTE (VoLTE)

How to access Voice Over LTE.

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Wi-Fi Calling

How to access Wi-Fi Calling.

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eSIM

How to activate your device’s eSIM.

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3G network

3G network

We’re closing our 3G network.

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Standard Plan

Pay upfront for what you use with our great rates.

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Network Status Checker

Check for network outages in your area.

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Support with your Lebara service

ID validation

To help protect your identity.

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Abhorrent material

How to handle abhorrent material.

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Leaving Lebara

How to close your account.

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Bereavement

How to manage a bereavement.

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Scams

What to do if you’re a victim of a scam.

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Fraud

What to do if you’re a victim of fraud.

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Domestic violence

Help if you’re experiencing domestic violence.

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Approved devices

Lebara SIM cards can only be used with Approved Devices.

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Emergency calls

Emergency calls should be used to request help from an emergency service.

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Accessibility

We’re committed to providing accessibility for all our customers.

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Protecting your account

We’re committed to protecting our customers and their personal information.

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Disconnected numbers

Help reconnecting a disconnected number.

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