Disconnected numbers
If your prepaid service in Lebara gets disconnected, your mobile number will be in quarantine for 6 months. During this period, you will not be able to hold Rights of Use for your number, however, it can’t be assigned to anyone else.
If your number was allocated to you by Lebara, the number can be reassigned to someone else after the 6-month period.
If your number was allocated to you by your old provider, the number will be returned to your original provider at the end of the 6-month period so they can reissue it to someone else.
If your number is disconnected due to harassment, your old number will need 12 months in quarantine instead of 6 months before it can be reassigned.
How to reconnect a disconnected number
If you were the previous Rights of Use holder of a disconnected number, we may be able to reconnect the number for you.
| Within quarantine | Outside quarantine |
| If the number is within the 6-month quarantine period, in some circumstances, we may be able to reconnect a disconnected number. Please call customer support on 1300 126 122. | If the number is outside the quarantine period, we may be able to reconnect the number if: 1. The number was allocated to you by Lebara 2. The number hasn’t been reissued If you meet these criteria, call customer support on 1300 126 122. If the number was allocated to you by another provider, you’ll need to contact your old provider to reconnect the number. If you’re not sure who allocated the number to you, check ACMA’s electronic numbering database. |